Pioneer Warranty

1. General Warranty Coverage
 

Pioneer PPF provides a warranty for all series of products, covering the following issues on Paint Protection Film applied to clear-coated vehicle surfaces:

• Yellowing caused by UV exposure, dirt, or chemicals.

• Bubbling, cracking, and material delamination.

• Manufacturing defects that affect the film’s performance.

Important:
This warranty applies only to the affected area of the film and does not extend to the entire installation. Pioneer PPF’s liability is limited to replacing the defective film. Labor costs incurred during installation, removal, or replacement are not covered under this warranty.

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2. Installer Responsibilities
 

1. Warranty Registration:

   • Ensure the customer’s film installation is registered online at [warranty website URL] within 30 days of installation.

   • Provide the customer with the Serial Number and Warranty Number to facilitate registration.

2. Filing Claims:

   • All warranty claims must be filed by the original installer. Customers will contact you in case of issues, and it is your responsibility to submit claims to Pioneer PPF.

   • Submit all necessary documentation (including the Warranty Certificate, proof of installation, and detailed issue description) to Pioneer PPF for claim processing.

3. Aftercare Guidance:

   • Provide customers with care instructions and emphasize the importance of following maintenance guidelines to preserve the warranty.

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3. Conditions of Warranty
 

1. The warranty is valid only if the film is registered within 30 days of installation.

2. Warranty claims must be filed by the installer who performed the original application.

3. The warranty applies exclusively to clear-coated vehicle surfaces and excludes non-clear-coated or matte finishes.
    

4. Exclusions
 

The warranty does not cover:

1. Improper installation or failure to follow Pioneer PPF application guidelines.

2. Scratches, swirl marks, chips, or other physical damage caused by external forces.

3. Vehicle collisions, accidents, or modifications that alter the vehicle’s surface.

4. Pre-existing defects in the paint or other surfaces prior to film application.

5. Neglecting maintenance requirements or using abrasive cleaning tools and chemicals.

6. Labor costs associated with film removal, reinstallation, or repair.
    

5. Maintenance Requirements
 

To ensure the warranty remains valid:

• Advise customers to avoid washing their vehicle for 7 days after installation.

• Recommend non-abrasive, pH-neutral cleaning solutions for regular maintenance.

• Caution customers against high-pressure washers or harsh cleaning chemicals.
  Failure to adhere to these guidelines may void the warranty.
   

6. Filing a Warranty Claim
 

To initiate a warranty claim:

1. Confirm the issue falls under warranty coverage (e.g., yellowing, bubbling, cracking, or material failure).

2. Collect the following information:

   • Warranty Certificate and Serial/Warranty Numbers.

   • Proof of installation (invoice or receipt).

   • Photos and a detailed description of the issue.

3. Contact Pioneer PPF directly at info@pioneer-ppf.com
    

Pioneer PPF will verify the claim and work with the installer to resolve the issue. Replacement film for the affected area will be provided after claim approval.
 

7. Vehicle Accident Damage
 

Damage caused by collisions or accidents is not covered under this warranty. Inform customers to contact their vehicle insurer for coverage. If reapplication is needed, offer reinstallation services at an additional cost.